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1st Place In The Our Betting Sites Rating

Payout speed 4/5
Bonuses 4/5
Security 5/5
Customer Service 4/5

Bet365 Review: Sports Betting, Free Bets & Bonus Offers

At Bet365, sports offered for the bookmaker section are football and tennis tournaments worldwide; baseball and basketball; plus they carry cricket, a British favorite. Esports is also on offer here. Upon entering the website, players will be guided towards the main leagues such as Premier League, La Liga, Serie A, Bundesliga, and Ligue 1. At the time of writing, the Bet365 sports online betting home page is focusing on the UEFA Champions League, with a large banner to draw attention.

The margins on live sports vary. For example, Bet365 has a 6.35 percent margin on Champions League for live bets. For pre-match at Bet 365 sports you have margins of 5.5% to 9.5% on football, 6.4% to 7.9% on tennis, 2.9% on basketball, 3.5% to 4.3% on baseball and 4.8% to 5.2% on cricket. It should be obvious that with LiveBet365 as well as Bet365 In Play, your best bet is going to be on basketball, whether you use free bets, no deposit bonuses or your own funds.

Bet365 sports accepts a wide range of wagers including Singles, Parlay, System (Doubles, Trebles, 4,5,6,7,8,9,10-Folds), Specials (Trixie, Yankee, Super Yankee, Heinz, Super Heinz, Goliath), and Block (9, 10), however, not all of them will qualify when using free bets and no deposit bonuses.

Compared with other bet shops, online betting at Bet365 has relatively high margins on top events. For example, Betvictor has a 4-7% margin range on football, while the minimum margin of 5.5% offered for it by Bet365 sports is a bit higher. However, it is not nearly as high as Betfair, which starts their football margins at an astonishing 7.1%.

For live events the margin on Champions league in Bet365 Football is 6.35%. For pre-live events the margin shrinks slightly to 5.64%. That’s still relatively high, but somewhat better than Paddy Power, which has a 7.07% margin.

The Bet365 live betting markets offered are 114 in football, 60 in tennis, 70 in basketball, and a varying amount in both baseball and cricket, available to bet on using free bets or no deposit bonuses. The pre-live markets available include 130 in football, 56 in tennis, 185 in basketball, 98 in baseball and 20 in cricket.

Sport
Margin
Live Margin
Markets
Live Markets
Tennis
6.0%
6.9%
56
56
Soccer
6.6%
6.3%
154
119
Basketball
6.5%
5.1%
164
114
Handball
7.6%
6.5%
50
20
Cricket
5.8%
2.9%
3
3

The high margins could tend to be a problem with Bet365. They are a large enough online betting company where they should be able to get by with considerably lower margins; Matchbook has margins that start at 2.4% for football, which is sure to be a draw for punters even while betting with no deposit bonus or free bet. Because let’s face it punters are smart these days and can shop around. They’ll find better bets than they can on Bet365 mobile.

Bet365 live betting does have plenty of types of bets you can place using free bets, no deposit bonuses and other bonus campaigns. That alone may serve to keep people using their Bet365 log in. They do have a decent interface and you can constantly make bets with your bonuses, free bets or real funds during the game.

That may justify to Bet365 their relatively high margins. And, besides, basketball at Bet365 does have lower margins, at just 3.5-4.3%. If you are looking to place a bet on basketball, using free bets or no deposit bonuses, then Bet365 may be the place for you to do it, rather than at 888sport, where the margins are 4-7.2% for basketball.

Statistics & Results at Bet365

Live basketball widget at bet365

Bet365 does provide you with statistics that can help you place the best bet possible. The statistics are provided by SportRadar.com. They are fairly comprehensive and give you all the information you could possibly want. Without even having to use your Bet365 login you can see the full Bet365 history of the games, information about players, and a ton of other useful stuff thanks to the bookmaker’s comprehensive archive. The statistics are quite superior from Bet365. Not every online bookie offers them and for the right person they can be a big help. The fact that they are provided by a neutral third party also helps. That way you can trust them as reliable.

Bet365 does have a live widget available that will provide you with the score of the game, which is a quite useful feature for online betting. It will tell you when a red flag has been dropped and other actions thanks to top of the line graphics. It will also tell you how much time is left in the game, that’s really great for your online betting experience. The Bet 365 widget was extremely helpful during online betting – particularly when we were in situations where we could not watch the game ourselves.

They don’t provide any results – other than whether you’ve won or lost – so you will have to rely on live scores. Obviously given this situation Bet365 online betting company does not store any result information. Your best bet on that would be to go through the statistics and work it out, or simply contact customer service via live chat and ask directly.

The welcome news is that the statistics at Bet365 are rock solid, which is helpful for online betting. Whether you are looking at Bet365 for football statistics to use your free bet or bonus funds, or whatever you will find it right at your finger tips as soon as you use My Bet365 Account login. It’s spot on and can give some nice advantages to serious punters.

More casual gamblers in online betting won’t need the statistics that Bet 365 has to offer. But as you become a better player, you’ll be glad to have access to them. They are a resource that Bet 365 has on offer for when you need them. That doesn’t explain why they don’t have any results. It can’t be that much of an effort for Bet365 to put them up, at least making them available for the Bet365 online betting app download.

The widget is awesome and makes Bet365 mobile betting while keeping track of games and using your free bets or no deposit bonuses very easy. When a game is in progress and streaming isn’t available, simply check the Bet365 widget embedded into the site and you’ll know exactly what’s going on in the game. That’s quite an exceptional online betting feature we’d like to see other bookies offer.

The bottom line is a mixed result for Bet365. The statistics they have to offer are truly impressive thanks to SportRadar.com. They give punters the right advantage and allow you to make informed bets using your own funds or free bets and no deposit bonuses. The Bet365 widget also receives high marks as it allows you to get results directly from the stadium while online betting.

It is crucial to note, a however, that punters will not be able to have the info on the final match result unless they cross reference it with the statistics or contact customer service. The Bet365 casino widget makes up for this and gives you access to scores when you need them, e.g. when using your free bets and other no deposit bonus campaigns.

  • Comprehensive statistics
  • Informative live widget
  • Results available for registered users only

Bet365 Promotions

Overall the promotions, including free bets and bonuses at Bet365 are nothing but positives. We’d like to see more emphasis put on free spins but that’s a minor quibble in what is honestly a lot of appreciable offers, such as freebets or no deposit bonuses, that should help out nearly any punter.

It should be noted that when you get the bet credits or bonuses from Bet365 you have 90 days to use them. If you don’t use your freebets and no deposit bonuses, they will expire, and you will have missed your chance. Since they are just no deposit bonuses or free bets however this shouldn’t be a problem. It is recommended to use your bonuses and freebets on long shots you think will win but are not confident enough to wager your own money on.

Promo NamePromo typeRequirementsRestrictionsMax. Winnings
Open Account Offer Deposit £5 On any sport across £25 in Bet Credits
Bonus is active 30 days of registering an account
2 Goals Ahead Early Payout Deposit pre-match bet On the standard Full Time Result market for games from the selected leagues Early Payout
Must be 2 goals ahead. The offer does not apply to bets placed on the Draw selection. Certain soccer leagues only
Bore Draw Money Back Deposit pre-match bet On any soccer match, on the Half Time/Full Time, all Correct Score and all Scorecast markets Stake refund
The game must finish 0-0
Euro Soccer Bonus Deposit pre-match accumulator Football, on the standard Full Time Result or Result/Both Teams To Score markets £100,000
Accumulators of 3 or more selections. Certain soccer leagues only
Tennis Accumulator Bonus Deposit pre-match accumulator Tennis, on the To Win Match, First Set Winner and Set Betting markets £100,000
Accumulators of 2 or more selections. Singles and Doubles matches from certain events only
Euro Basketball Bonus Deposit pre-game accumulator Basketball, on the main 2-Way Game Point Spread & 2-Way Game Totals £100,000
Accumulators of 2 or more selections. Certain basketball leagues only
Parlay Bonus Deposit pre-game accumulator US & Canadian sports, on certain 2-Way markets £100,000
Accumulators of 2 or more selections. Certain US and Canadian Sports leagues only
New Player Bonus Deposit minimum £10 deposit Casino Bonus up to £100
Offer Code BONUS100. 15x wagering
Lucky Monday Deposit wager minimum £20 Casino £50
Stake £20 for Prize Draw ticket

You always have the option to cash out while a match is in progress. This means that if you know you are losing Bet 365 lets you cut your losses. If you know you are winning but don’t want to wait to the end of the game, you can claim a percentage of your winnings and bank them, though this feature might not be available when using freebets and other bonus campaigns. That way you don’t end up losing if the other team suddenly does well at the end of the match.

They also have a cash out option on football that you can select before the match starts. If the team you are betting on is ever two goals ahead of the other team, you can set it up so that it gives you an early cash out. This is a decent way to put money in the bank and not worry about it. It will also cash you out at a lower loss level if your team is ever two goals behind.

Overall the promotions at Bet365, such as freebets and no deposit bonuses, are nothing but positives. We’d like to see more emphasis put on no deposit bonuses and free spins but that’s a minor quibble in what is honestly a lot of appreciable online betting offers, free bets and other bonuses that should help out nearly any punter.

Up to £50 New Player Bonus

Welcome Offer
Claim now

When you make your first deposit into your Bet365 sports account you will receive matching funds up to £50. You’ll only have to play through this money 30 times which is considerably better than the industry standard of 35 times.

100% Bonus 30x wagering requirement

Free Spins Builder

Weekly offer
Claim now

If you bet £50 on slots from the casino’s Featured Games selection, you’ll receive five free spins. Then for every £10 you stake above that, you’ll be given one more free spin up to 50 free spins. You must opt in to win and it only runs on certain dates, so check the offer to see more.

Featured games only Opt in required

Open Account Offer

Welcome bonus
Claim now

Bet365 has a special offer when you open My Bet365 Account. You will be given up to £100 in bet credits when you utilize the Bet365 sign up process and make your first deposit. The amount you get will be determined by how much you put in. Bet credits at Bet365 work like free bets. There are vouchers you can use to bet with. If your bet loses you lose nothing. If your bet wins you win the amount of your winnings minus the value of the bet credit. That seems like a fair way to do it at Bet365.

New customers only Available for 30 days

2 Goals Ahead Early Payout

Early win
Claim now

You can place a bet on a two-goal lead before the match starts. Single bets are paid out on the full time market result for major football leagues as well as Group Stage matches in the UEFA Champions and Europa Leagues. It is not valid for cashed out stakes.

Single and multiple bets Pre-live only

Tennis Accumulator Bonus

Enhanced winnings
Claim now

There is also a tennis pre-match accumulator bonus promotion. Bet on at least two selections on the To Win Match, First Set Winner and Set Betting markets for Singles and Doubles matches from any Grand Slam, ATP, WTA or Challenger Tour event, as well as Singles and Doubles matches from the Davis Cup and Fed Cup and if all you win, you can earn a 5% to 50% bonus up to £100,000, paid as cash.

Additional cash winnings Singles and doubles matches

Bet365 Payment Methods

Bet365 online betting company offers a lot of ways to pay including Visa, MasterCard, Maestro, Apple Pay, Pay Pal, G Pay, Paysafecard, Skrill, Neteller, Fast Bank Transfer, direct wire transfer, and by cheque.

For withdrawals you have all of these options, a paper cheque from Bet365 is included as well. It takes roughly one day for Bet365 to process your withdraw request. Once that’s done, it’s up to your method of payment as to how long it will take for you to get it. Visa and MasterCard can take up to five days. PayPal and Paysafecard should just take up to 24 hours. If you ask for a cheque it will take 5 – 28 days for you to receive it.

Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
Min £5
Processing Time
Deposit
Instant
Withdrawal
1-5 days
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
Min £5
Processing Time
Deposit
Instant
Withdrawal
1-5 days
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
-
Processing Time
Deposit
Instant
Withdrawal
-
Fees
Deposit
free
Withdrawal
-
Deposit
Withdrawal
Limits
Deposit
Min £10
Withdrawal
Min £10
Processing Time
Deposit
Instant
Withdrawal
Within 24h
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
Min £5
Processing Time
Deposit
Instant
Withdrawal
Within 24h
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
Min £5
Processing Time
Deposit
Instant
Withdrawal
Within 24h
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £5
Withdrawal
Min £5
Processing Time
Deposit
1-3 days
Withdrawal
2-10 days
Fees
Deposit
free
Withdrawal
free
Deposit
Withdrawal
Limits
Deposit
Min £10
Withdrawal
Min £10
Processing Time
Deposit
Instant
Withdrawal
Within 12h
Fees
Deposit
free
Withdrawal
free

They do not add any fees onto any of your deposits or withdrawals. The minimum you can deposit is £5. The maximum you can deposit is £100,000. These numbers are the same for withdrawals on a given day. This seems fair and is considerably more than you can withdraw from other casinos on a given day.

The deposit and withdrawal system they have put into place at Bet365 is perfectly acceptable in every way. It works well and goes a long way towards giving the impression of a professional, established company.

Licenses held by Bet365

Bet365 is licensed by the UK Gambling Commission under the license name Hillside (UK Sports) LP. It was issued license number 39563 and is licensed for general betting standard – real event, general betting standard – virtual event, and pool betting.

They are also licensed by the Malta Gaming Authority for casino business in that jurisdiction. This license number is MGA/B2C/531/2018. This license allows them to take part in fixed odds betting.

There have been no sanctions posted against Bet365, and no other actions recorded. This leads us to believe that they are operating as fairly as possible. All online sports books are in the business to make a profit, but Bet365 seems to be coming by their success honestly.

Malta icon
Malta
MGA/B2C/531/2018
UK icon
UK
39563
Gibraltar icon
Gibraltar
Gaming RGL No. 035

Customer Support at Bet365

Phone
+44 1782 684757
E-mail
support-eng@customerservices365.com
Live Chat
24/7

Customer service, on the other hand, could use a lot of work at Bet365. We believe that whether or not the site can be trusted depends on whether they have your back when there is something you need them sort out immediately. It’s easy to be nice when everything is working out well. It’s much harder to be available and helpful when something goes wrong. Bet365 surely have something to work on so far.

The main drawback is they have an email address where you can contact them (support-eng@customerservices365.com) with your query, but no one replies. We sent a bunch of different questions to Bet365’s customer support. Not one of them was answered. We also tried other email addresses we were able to find, and nothing was received so far. This does not make a good impression. Seems like a very poor customer service, isn’t it?

Their live chat is a bit better, although it started rocky; at peak times you can wait more than one hour for operator to join, and other times it took approximately 10-20 minutes. They do seem to truly be available 24/7 as promised; we contacted them at 1:24 in the morning and they did respond within three minutes. They were polite and competent.

However, they were not particularly helpful.

We asked them if they could accept bitcoin. We were told “no” after a few minutes of waiting.

We asked them if they could lower the margins on our bets. Again we were told “no” and that the margins were set on the site. Finally we asked if we could get a free bet from Live Chat or any no deposit bonus and were again declined.

Operators try to answer quickly and in their own words. Sometimes they use templates for common questions. One thing we asked them about was getting our bet credits as it did not seem like we had gotten enough of them. They would not consider looking into our problem and simply told us that whatever the system did was correct. There was an issue once when an operator closed the chat despite the fact that we had more questions.

We also inquired as to why our emails were not responded to by Bet365. They had no answer to that. How much of a commitment to customer service do they have at Bet365? We didn’t see much evidence of it. It’s like they don’t care about problems punters may face.

Sad to say for all that is a pleasure about the Bet365, their customer service is severely lacking. How hard can it be to have a couple people check the email and send out a response when one is received? Bad marks for this Bet365 review for the customer service we experienced.

We don’t understand how this happens. Bet365 clearly has put a lot of thought into their offer and their promotions, freebets and bonuses. They have developed a working widget. So why can’t they get their act together and put some time, money and effort into customer service? It just doesn’t make much sense to us. They should be reactive. Instead Bet365 practically pushes you away. We find it odd and hope Bet365 address it in the future. It’s not in the best of shape right now.

Conclusion

FreeBetMania expert Harry Smith
Harry Smith
Harry Smith

The conclusion of this Bet 365 review is that it is a decent enough internet bookie destination. They have several problems, but how much they affect you will be determined by what kind of player you are and how patient you are.

And the thing is the problems Bet365 has could all be easily addressed if they put their minds to it. It’s the little things that matter so we don’t know why Bet365 is lacking in these areas. There is so much about Bet365 casino that is formidable. With just a little bit more effort Bet365 could be a truly top site. As it’s mostly just acting like an average bookmaker. It’s sad to see in one that could be one of the all-time champs if they just put a little bit more effort into things.

Bet365: Disadvantages

The first problem is their relatively high margins on live playing games. There are many bookies with much lower margins. That means more money for the players when they win. Bet365 would rather take that money for themselves. Though there are bookmakers with considerably higher margins, so we can’t give them too much of a hard time for that.

They also have a problem with their customer service. None of the email addresses work. We literally could not receive a response from any of them. Live Chat worked but was not particularly responsive to our questions. They need to think long and hard at Bet365 as to how they can fix their glaring problems with customer service.

Statistics & Promotions at Bet365

Their statistics provider is outstanding. We had every single statistics we could possibly need. And it’s all easy to search through and find. We have no complaints about that at all.

It’s interesting that they don’t post the result of games. You only get told whether you won or lost. This is something we see that the company could easily fix. We have no idea why they have not done so.

Their promotions and offers are excellent and we have said as much in our Bet 365 review. You receive a great number of free bets just for putting money in and placing wagers on football betting 365. You also get free spins. While there were not as many free spins as we would have liked it’s nice that some were there.

Bet365 Contact Details

Website Address:
https://www.bet365.com
Corporate E-mail:
info@bet365.com
Address

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